Luis

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Activity overview

Latest activity by Luis
  • Luis created an article,

    Free Global Shipping Exclusions

    URBAN ARMOR GEAR strives to provide free global shipping on all our products to most worldwide destinations. Due to limitations arising out of the physical size of products, or country-specific fre...

  • Luis created an article,

    I purchased the wrong product, how do I go about exchanging it?

    Purchase the wrong product recently? If so, then not to worry, we can help exchange it for the correct one!To request an exchange, please open a support ticket under "Exchanges."You can open a supp...

  • Luis created an article,

    How long do I have to return to an order?

      Orders are eligible to be returned up to 30 days from the original purchase date. Once 30 days have passed, we will not be able to provide a refund or exchange.For more information, please visit ...

  • Luis created an article,

    How do I register my product?

    There is no process to register your product. If you make a warranty claim, we will require two pictures of the claimed defective product and a purchase receipt, proof of purchase, or order confir...

  • Luis created an article,

    Will UAG cover the import or custom fees?

    While we do offer free world-wide shipping (exclusions apply), UAG does not have control over the imports or customs fees implemented by your country. We cannot be held responsible for compensation...

  • Luis created an article,

    How do I open a warranty claim?

    To open a warranty claim, please submit a support ticket under "Warranty Claim."  You can open a support ticket here.  To expedite your resolution, please include the following information in your...

  • Luis created an article,

    Does the UAG warranty cover products purchased from other sellers?

    Our warranty covers UAG products that have been purchased from our UAG website and our authorized sellers. If you believe that product that you purchased from our UAG website or from one of our aut...

  • Luis created an article,

    How do I return an order?

    Dissatisfied with your order? To request a return, please submit a support ticket under "Returns." You can open a support ticket here. To expedite your resolution, please include the following info...

  • Luis created an article,

    How long is the warranty for UAG products?

    UAG products come with a one (1) year limited warranty, except for our Monarch Series case which comes with a ten (10) year limited warranty. If you believe your product is defective, please review...

  • Luis created an article,

    Does the UAG warranty cover damage to the device?

    No, our warranty does not cover any damage your device may sustain while using one of our products. While our products are designed and tested to provide maximum protection, there are many factors ...